Premier Airport Transportation Service is an airport transportation company based in Cleveland. PATS provides limousine-like service without the high price tag of limousines. PATS cars aren’t true stretch limousines but they are luxury late model vehicles. Premier Airport Transportation is lead by Sam Brougham, a transportation industry veteran. PATS predicts strong sales by the end of year 3.
The Market and Services Offered
There are currently four taxi and limousine service providers in Cleveland. In addition to these transportation options, Cleveland also has short and long-term airport parking and a rapid transit public train system providing airport service. Premier Airport Transportation Service is a middle ground between the average taxi service or the expensive limousine service. PATS offers a middle price, making it appealing to both families as well as business travelers. As a convenient and affordable alternative to their driving or parking at airports, families will love the convenience of PATS. Premier Airport Transportation is the ideal choice for business travellers who need a more luxurious service than taxis but don’t want to incur a significant expense on company travel budgets. These market segments are increasing at an average 8.5% per year, and there are more than a million potential clients.
The Competitive Edge
PATS knows that providing exceptional customer service will be their key to success. Premier offers drivers financial incentives for providing superior customer service. This will ensure that every interaction and level of service with the company is exemplary.
Sam Brougham, who founded Premier Airport Transportation Service, is its current owner. Sam began his transportation career as a taxi driver, a source of income to put Sam through school. Sam started his school career as a taxi driver and later worked in the logistics section of the Yellow Freight Company. Sam then moved on to Yellow’s customer service department, ultimately having managerial responsibility over Yellow’s customer care call center. Sam’#8217â€™s experience in logistics and customer service will be critical to the success of PATS. Premier will be able to operate more efficiently thanks to their logistics skills, while the customer service experience will enhance their competitive edge.
Premier Airport Transportation is Cleveland’s answer to the unmet demand for high quality, affordable airport transportation services. PATS will reach break-even by month eight, and double the sales year one through three. PATS will have a loss in the first three years, but they will turn a handsome net profit in the third.
The following objectives are set for the initial three years of operation
- To build a service-based business whose main goal is to exceed customers’ expectations.
- To increase customer satisfaction by 20% per annum through superior performance and word -of-mouth referrals
- To create a sustainable transportation company that serves the Cleveland Metropolitan Area
Premier Airport Transportation Service’s mission is to offer the best airport transportation service possible. We exist to attract and maintain customers. When we adhere to this maxim, everything else will fall in to place. We will exceed your expectations with our services.